Privacy Policy
Indalo Africa Financial Solutions (Registration Number: [Your Company Registration Number], FSP No. 45841) ("we," "our," "us") is an authorized financial services provider committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African legislation.
Our Regulatory Compliance
- Registered Financial Services Provider (FSP No. 45841)
- Company Registration Number: [Your Company Registration Number]
- Compliant with the Financial Sector Conduct Authority (FSCA) regulations
- Bound by the Code of Conduct for Authorised Financial Services Providers
Information We Collect
As a licensed financial services provider (FSP 45841), we collect information necessary to provide you with appropriate financial advice and services:
- Personal Information: Name, contact details, ID number, financial information, and other details required for financial needs analysis as per FSCA requirements.
- Financial Information: Details about your assets, liabilities, income, expenses, insurance policies, and investment portfolios to provide suitable advice.
- Technical Information: IP address, browser type, and website usage data collected through secure, encrypted channels.
How We Use Your Information
As required by our FSP license (45841), we use your information to:
- Conduct proper financial needs analysis and provide appropriate advice
- Process insurance applications and claims in accordance with FAIS requirements
- Maintain records as mandated by the FSCA (minimum 5 years retention period)
- Comply with Financial Intelligence Centre Act (FICA) obligations
- Provide ongoing service as required by the General Code of Conduct for Authorised FSPs
Information Sharing
As FSP 45841, we may share information with:
- Product Providers: Only with your consent to insurers, investment companies, and other financial institutions to facilitate your applications
- Compliance Officers: For monitoring as required by FAIS legislation
- Auditors & Regulators: When required by the FSCA or other regulatory bodies
- Professional Indemnity Insurers: As required by our FSP license conditions
All third parties are vetted for POPIA compliance and bound by confidentiality agreements.
Your Rights Under POPIA
As our client, you have the right to:
- Request access to your personal information we hold
- Request correction of inaccurate information (we are legally required to maintain accurate records)
- Object to processing of your personal information
- Lodge a complaint with the Information Regulator if needed
Data Security Measures
As FSP 45841, we implement:
- Secure electronic systems compliant with FSCA cybersecurity requirements
- Physical access controls to our offices and filing systems
- Regular staff training on information protection and FAIS compliance
- Encrypted communications for sensitive financial data
Complaints Procedure
Should you have any concerns about how we handle your information:
- First contact our Compliance Officer at compliance@indaloafricafs.co.za
- If unresolved, you may escalate to the FAIS Ombud (visit www.faisombud.co.zavisit www.faisombud.co.za)
- For POPIA-specific concerns, you may contact the Information Regulator
Contact Our Information Officer
For any privacy-related queries or to exercise your rights:
- Indalo Africa Financial Solutions (FSP 45841)
- Registered Address: Hertford Office Park, 90 Bekker Road, Waterfall Ridge, Johannesburg
- Information Officer: [Name of Information Officer]
- Email: info@indaloafricafs.co.za
- Phone: +27 79 793 7090 / +27 76 117 4199
This policy was last updated in accordance with our FSP license review requirements.